Eneco

Created in 1995, Eneco is a Dutch supplier of electricity and gas specializing in the production of green energy. Coming later to Belgium, it is currently present in Wallonia and Flanders.

Available

  • Brussels
  • Flanders
  • Wallonia

Greenpeace

Rating

5/5

ico-info Description

Eneco, a benchmark in renewable energy matters 

Eneco is a company of Dutch origin that entered the Belgian energy market in 2003, more precisely in Flanders and in Wallonia, as it is not present in Brussels. At that time, it only offered services to professionals. It was not until several years later, in 2011, that it created products for private individuals.

But the company is not content just to distribute energy. Indeed, it also produces it. Its niche: the local production ofgreen electricity. Through this activity, it intends to reconcile renewable energy with affordable prices for everyone, which seems to entice consumers since over time, Eneco has become a leading Belgian energy supplier.

As proof, in Flanders the company was ranked in the first quarter of 2017 in 5th position behind Engie Electrabel, Luminus, Eni and Essent.be. Since July 2017, it has also established itself in the sector by becoming the owner of Eni Belgium. Thanks to this acquisition, it now has more than 1.1 million residential connections and has climbed to third place on the podium of the biggest suppliers of electricity and gas.

Its goal, however, is not only to record steady and sustained growth. Eneco hopes above all to become the most sustainable energy supplier in the country with 100% green electricity produced in Belgium. To do so, the company is continuing to invest in sustainable projects and develop its wind and solar parks. In August 2017, it had 89 wind turbines and more than 260,000 photovoltaic panels on our territory.

Green electricity production saluted by Greenpeace

In the Greenpeace ranking of Belgian electricity suppliers, Eneco’s sustainable policy is patent. The NGO has in fact awarded the company a score of 18/20 and recommends it to consumers who share green concerns. Why? Because, in addition to its investments only in 100% green energy, Eneco “dares to adopt a clear public position in favour of renewable energy and against nuclear power”. This attitude is rewarded by the association because the values of this electricity supplier in Belgium can be seen in its communication, but also on the ground, “which is relatively new in the energy landscape”.

“5-star customer service” and flexible billing

Eneco assures this: everything is implemented to provide clear, effective and honest customer service. A promise that clearly encourages consumers to switch energy supplier and join it.

In practice, the company can be reached on weekdays between 8 am and 6 pm and in several ways:

  • by telephone (freephone);
  • by e-mail;
  • through social networks;
  • via My Eneco.

This service, reserved for Eneco customers, consists of an online space to manage your energy contract. For example, it is possible to view your bills, change the amount of your monthly instalments, update your personal data and make energy arrangements associated with moving house.

When all employees are busy, the company also allows Internet users to find answers to their queries by consulting FAQs.

Concerning billing, each customer can choose to receive their bills by e-mail or by regular mail, though the supplier encourages the former. There are two means of payment available, too: direct debit and bank transfer.

Three green electricity rates and one gas deal

For its energy contracts, Eneco has decided to keep things simple. The supplier offers a single rate card including:

Although the company emphasizes the sustainable and green aspects of its deals, its prices are not to be outdone. Eneco tariffs with promotions often provide the first results on ourenergy price comparison tool. But beware, reductions appear only on comparison tools and not on the Eneco website. This makes it difficult to ascertain, for example, whether the company is the cheapest supplier of gas in Belgium.

For owners of solar panels, Eneco recommends its Solar deal. It’s an attractive product because it applies the night rate for all meters: standard, dual and night-only. This contract is even more interesting if you keep a significant consumption after the installation of solar panels. So, it’s up to you to check if Eneco is the cheapest supplier of electricity for you. Of course, we are here to help you figure it out.

Exclusive benefits for loyal customers 

Eneco offers a series of services designed especially for its loyal customers, i.e., those with an electricity contract of at least a year. These benefits are line with the Eneco philosophy. They focus on ecology and collective participation to reduce the carbon footprint. For example there is the Bonus Confort additional services, available in 4 services:

  1. Extended warranty: This is a service for the repair of major domestic appliances (washing machine, hood, tumble dryer, etc.). This warranty applies to the 3rd, 4th and 5th years of life of the appliance. Repairs are also available when they do not exceed the residual value of the appliance. If this is the case, Eneco will offer to pay the surplus to repair it.
  2. Bicycle assistance: Eneco offers you assistance (maximum twice a year) in the event of not being able to continue your journey by bike (or electric bike) due to a breakdown or puncture. Assistance includes transport of the individual and the return of the bicycle to its origin.
  3. Electric carassistance: Similarly to bicycle assistance, Eneco will provide assistance, transportation and repatriation in the event of a breakdown of your electric car. In addition, the company will provide a courtesy car for 5 days if you are unable to continune your journey for more than 4 hours.
  4. Home Assistance: This service, offered by Eneco in the “Confort Bonus” deal, provides a response if a provisional and emergency repair (up to €400, maximum three times a year) is needed. It may, for example, be a failure of the vehicle’s heating in cold weather, an electricity outage or a faulty door lock. Further information is available on the supplier’s website.

Furthermore, Eneco offers the installation of solar panels and/or the Tesla Powerwall home battery. The idea is that it stocks the energy stored by your solar panels in order to use it later. When it gets dark, for example.

Eneco might interest you if:

  • You want to support a sustainable energy project;
  • You want to become a customer with one of the cheapest energy suppliers (including promotions);
  • You want clear, simple rate card;
  • You own solar panels.

For queries concerning rates or switching supplier: 015/86.00.99.

For queries concerning moving house: 015/86.00.99.

Contact Eneco

Bill, threatened disconnection, pre-paid meter:

 Customer services:

  • Billing matters: 0800 17 451
  • All other matters: 0800 17 452
ico-eclair Energy mix
  • Wind turbine80,92
  • Water energy18,23
  • Solar0,46
  • Biogas0,33
  • Biomass0,06
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