Moving house is usually stressful. But rest assured: if you follow the procedure, you will be supplied with energy in your new home by the desired date.

In Belgium, any person who moves house must choose an electricity and/or gas supplier if they did not previously have an energy contract or do not wish to transfer.

To do so, more and more consumers are using online price comparison websites. These make it possible to find the cost of electricity (or the cost of gas) the most competitive. The procedure is quite straightforward and generally takes only a few minutes. After entering into a contract on Energyprice.be or with the help of one of our consultants, the consumer need only wait for the start of their new contract.

To be as comprehensive as possible, we have analysed the different steps involved in each situation for you. For convenience, the table of contents below will allow you to directly access the section of the article you want to read.

Table of Contents

Before your move, you did not have an electricity and/or gas contract

In a move to a previously inhabited home, two situations are possible:

  1. Either the new occupant moves into a building that has one or more open “conventional” meters;
  2. Or the new occupant moves into a building that has one or more open “pre-paid” meters;

The procedures for these two possibilities are quite different and are set out below.

Moving into a building that has one or more open “conventional” meters

Has the meter been closed by the previous tenant? Then you must proceed to the commissioning of electricity and/or gas. If, however, it remains open, the steps to follow are minimal.

1. Request a contract via an online form or by phone

Just as for a classic change of supplier, all consumers residing in Belgium who move house must complete a form online or by phone with the details of one of the occupants of the household. This form must also contain the EAN code(s) setting out the point(s) of supply. In theory, the former tenant or owner has this/these code(s) and must provide them when moving. If one of these codes is missing, you can get help from our staff on 0800 37 456 or by e-mail to info@energyprice.be.

2. Acknowledgement of the receipt of the request

Receipt of your application is acknowledged and our services send you a confirmation e-mail with your details. These are forwarded to the supplier of your choice.

3. Checking your data by the supplier

The selected supplier, for example Engie Electrabel, receives your information and reviews it to ensure that no errors have crept in. If it is a contract for an SME or a company, if necessary, the supplier also checks the financial health of the company. It then sends you an e-mail or a letter confirming receipt of your request for supply.

4. Request for additional information by the supplier

The supplier may send you a request for additional information before resuming the energy supply. In fact, some suppliers may ask for proof of the transfer of meters in various ways:

  • A lease contract, for a rental;
  • A deed, for a purchase;
  • The energy transfer document;
  • An up-to-date household census (issued by the municipality).

Your comparison consultant’s tip: the energy transfer document, which is seemingly innocuous, is in fact very important. When you move, you are strongly advised to complete this document with the outgoing party (former tenant, owner or previous owner). Indeed, this document is proof of your arrival in the building and of your energy use since your move. So, if one day a bill for a consumption period prior to your move comes through your letterbox, all you will need to do is present this document to prove that it is not you who has consumed this energy. You can download the energy transfer document from the CWaPE website.

Energy transfer document

5. Receipt of the contract

You will receive the contract in due course. It includes the general terms and conditions, the rate card, as well as the start date of your new contract (the contract usually begins very quickly in the case of a move). Note that the contract may be backdated and this is based on a meter reading to establish actual consumption for the next settlement.

6. Supply transfer request to the DSO

When the supplier’s file is complete, it notifies the distribution system operator (DSO) of the resumed supply. This starts once readings have been provided. This contract can therefore be backdated, the kWh already consumed before the validation of the contract will be charged accordingly in the next adjustment invoice issued by the supplier.

7. Receiving the first payment invoice

Banknotes and coinsDepending on the options selected when establishing your new energy contract, you will receive your first payment invoice.

You will usually get it within 15 days after the finalization of your contract, less time than required for a regular change of supplier.

Your comparison consultant’s tip: if you wish to change some options (change of payments, date of payment, payment method or receipt of bill), you can contact your new supplier to carry out the necessary changes. Most suppliers also offer an ‘online’ interface to be able to quickly and easily change your contract options.

Moving into a building that has one or more open pre-paid meters (Wallonia)

1. Request a contract via an online form or by phone

After choosing a new supplier following a comparison with or without the help of a consultant, you must fill in the form online or by phone. As with a conventional meter, you must provide the EAN code(s) and the supply point(s).

You can ask the previous tenant/owner for this/these code(s). If the previous tenant/owner cannot provide you with these details, you can contact us to obtain this information, by phone on 0800 37 456 or by e-mail to info@energyprice.be.

You must also provide the meter reading(s). For readings of pre-paid meters, the process is different from that of a traditional meter.

2. Acknowledgement of the receipt of the request

Having filled in the form, you will receive a confirmation e-mail from Energyprice with all your data. These are forwarded to the supplier of your choice.

3. Checking your data by the supplier

Your data are checked by the supplier who sends you an e-mail or a letter of confirmation, acknowledging your request to resume your supply.

4. Request for additional information by the supplier

The supplier may send you a request for additional information before resuming the energy supply. In fact, some suppliers may ask for proof of the transfer of meters in various ways:

  • A lease contract, for a rental;
  • A deed, for a purchase;
  • The energy transfer document;
  • An up-to-date household census issued by the municipality.

5. Supply transfer request to the DSO

When the provider has enough valid information, it will make a request for the resumption of the supply with your DSO. This application is quick, and as it is not a standard change of supplier, is dealt with as a priority. In 48 to 72 hours, your DSO is informed and records your move.

6. Receipt of the contract

Once you have contacted the DSO, the supplier sends you the contract in due course including the price list, the general terms and conditions, and the start date of your contract.

7. Request for disabling card(s)

Upon receipt of the contract issued and sent by your new service provider, you can contact it to report your desire to disable the pre-paid meter installed at the point of supply. Following this request, your supplier will inform your DSO and ask it to draft a disabling card.

N.B.: this step is optional if you wish to keep the pre-paid metering system. Therefore, you must ask your supplier to provide you with a supply card in your name.

Logo of the main Walloon DSO: ORESYour comparison consultant’s tip: if your DSO is ORES and you resume a supply point equipped with a pre-paid supply device fitted on a standard meter, you can request a dual administrative activation for €32 excl. VAT. Knowing that this amount rises to minimum of €150 for a “conventional” meter, this might be a real bargain. Once you have applied for this change, it usually takes a week to come into effect.

8. Receipt of your disabling card

Having requested a disabling card you must visit the premises of your DSO to collect it.

The time between the request and the provision of the disabling card varies between 24 and 72 h.

To find the contact details of your system operator you can use the following tool: find my system operator.

If you have applied for a pre-paid card because you want to keep this payment method, you will receive a card in your name so you can top it up at your leisure.

9. Disabling the pre-paid meter

Disabling a card meter takes place in several stages and is slightly different when it comes to electricity or gas. This information is available on the web from Eandis operating instructions for electricity and Eandis operating instructions for natural gas.

10. Receiving the first payment invoice

According to the options selected (e-mail or paper bill and payment by direct debit or bank transfer), you will receive your first payment invoice within 15 days of the actual start of your supply.

To change these options (invoice receipt mode, method of payment, payment date, or amount of instalments), simply contact your new supplier to make the necessary changes. The vast majority of suppliers offer an online interface that allows making all these changes yourself (online customer area).

This step is the last of your move, as far as energy is concerned. Now, just enjoy your new home and any promotions gleaned on Energyprice.be.

One last little tip from our consultants: if you have opted for a one-year contract with promotion, we recommend you make another comparison in a year’s time, when the above-mentioned promotions have expired. If, on the other hand, you have chosen a contract without promotions, returning to the Energyprice.be website the following year is not an advantage in itself, especially if you have chosen a fixed two-, three- or five-year contract. Energyprice.be employees will, in any case, remain at your disposal if you have any questions.

You already had an energy contract in your name for your old home

If you were already a customer with a supplier at your old address, you have two possibilities:

You wish to keep the same supplier

If you do not wish to change electricity and/or gas supplier when you move, you should contact your supplier to inform that you are changing address and that you are continuing your contract for a different address. Your supplier will ask you to inform (via the energy transfer document) as to the new address as well as any other related information (EAN codes, etc.).

You wish to change supplier

If you wish to terminate your current energy contract and change your electricity and/or gas supplier when you move, simply complete the online form of another supplier (after comparing the different rates, for example). The supplier will be responsible for all administrative procedures related to closing your contract. You need not send a certified letter.

You have an energy contract but you will no longer have one at your new address

End of the energy contractWhen you move to an address where there is already a valid energy contract (for example, in the name of the owner), you must send a certified letter to your supplier indicating that you are going to terminate your electricity or gas contract. Note, a statutory notice period is stipulated in your energy supply contract (one month for example). So, if you terminate your contract, your supply will continue throughout this period.

Furthermore, if you are the owner of a building soon to be empty, you must still hold an energy contract. This is an “empty house energy contract”.

If you are moving soon and you want to receive advice in order to know what is the most attractive electricity and/or gas deal for your new address, you can reach us on 0800 37 456.

Our team wishes you a smooth move!

Respond!