Contact points in the energy market: who are they?
Since the liberalisation of the Walloon energy market in 2007, consumers, who previously only had dealings with a single point of contact, their intermunicipal body, and a single producer, ENGIE (previously Electrabel), now have to deal with a range of new actors.
The energy market is not always easy to comprehend. From distribution network operators (DNOs) to energy suppliers, regulators and mediation bodies, it can be hard to know who to contact to have a meter connected, to change supplier or to make a complaint if there is an error with a meter reading. Follow the guide!
Gas and electricity producers
The producers produce the electricity which they then sell to the energy suppliers.
In Belgium, electricity is produced:
- By nuclear power stations and gas-fired power stations: this is referred to as grey energy from centralised production;
- By wind turbines, photovoltaic panels or hydropower stations: this is referred to as green (so-called renewable) energy from decentralised production.
