You need your EAN code for virtually all procedures related to your energy consumption. So it’s useful to be able to find it easily. But where should you look? We have made a list for you. If you have already changed your energy contract, you must have had to pass on your EAN code (‘European […]

During winter, your energy supplier can suspend your contract in some cases. Hence, the winter truce doesn’t concern all consumers. What about you? Contents What is a “winter truce”? In Wallonia, supply contracts can be ended in winter… … but the Walloon system operator takes over You are an unprotected residential customer in Wallonia You […]

“100% green electricity” is what most energy suppliers offer. Yet this term encompasses subtleties that are sometimes more grey than green, made possible through a questionable label system. So are environmentally-aware consumers being deceived? This is a matter of debate but, fortunately, there are also some far less controversial options which are detailed below. Respond!

In Belgium, any person who owns an electricity or gas meter is required to sign a contract with a supplier. Even if their house is empty! Respond!

Servicing your gas boiler is vital to keep it running smoothly and to protect the environment and your safety. So be smart – follow the experts’ recommendations! Respond!