Our website uses so-called “cookie” technology or other similar technologies. A cookie is a small data file, containing a unique identification number, which our web server sends to a connected terminal (computer, tablet, smartphone, etc.) when you visit our website. Some cookies are essential for using our site. They generally allow faster and easier interaction between your terminal and our site. Cookies can also be used to make the content of a website more relevant for the visitor or to personalise the displayed content. In addition, cookies can be used for statistical purposes to give us a better understanding of how visitors use our site and the services we offer on our site.

Energyprice.be® undertakes to comply with the Belgian law of 10 July 2012 containing various provisions relating to electronic communications and transposing into Belgian law the entire European Telecoms Package regulation governing communication networks and electronic services (Directive 2009/140/EC, Directive 2009/136/EC and Regulation (EC) No. 1211/2009) and the subsequent amendments. We therefore want to tell you about the type of cookies we use, what we use them for, how long we store them for, and how you can adjust your privacy settings to restrict the use of certain cookies.

To visit the Energyprice.be® website, we recommend that you activate cookies on your computer, tablet or mobile phone. Please note that restricting the use of cookies may alter your online experience and could prevent you from visiting this site or accessing some of the functions or services offered, such as using one of our price comparison tools or taking advantage of a bundled offer.

2. Which types of cookies are used by Comparateur-Energie.be?

We use the following cookies on our site:

a) Essential and technical cookies

These cookies are essential for any browsing activity. They are not directly accessed or stored by our site. They also do not contain any data other than your IP address, which is necessary if you want to browse the internet. They include cookies to help you browse within the site and return to previous pages, and cookies to improve performance or load balancing.

b) Functionality cookies

Where appropriate, we may use functionality cookies to remember the choices you make on our site, for example which language you choose. This information is stored only on your workstation and is only used by us anonymously. These cookies are essential and cannot be rejected.

c) Statistical and performance cookies

Statistical or analytical cookies collect information on how your browse our site. They help us to improve the user-friendliness and content of the site and to tailor the site to suit you.

These cookies are not essential for browsing our site but they may help to improve your searches and optimise your experience. They may also help us to define your expectations more clearly, improve our offer and optimise how our site works. You can therefore reject these cookies when you connect to our website.

Google Analytics

In terms of statistical cookies, our website uses Google Analytics. Google Analytics uses internal cookies to generate reports on how users interact with the Energyprice.be site. However, the cookies used do not identify the user personally. The data stored in Google Analytics is deleted after 24 months, and you have access, deletion and portability rights for this data.

The three cookies placed by Google Analytics are as follows:

 _ga, _gat and _gid

They record a unique encrypted identifier which is used to generate statistical data on how the visitor uses the site. They cannot identify you personally, either when you visit the site or when the data is analysed.

More specifically:

_GA: This cookie is associated with Google Universal Analytics, which is an update to the most frequently used Google analysis service. This cookie is used to distinguish unique users by attributing a randomly generated number as a client identifier. It is incorporated into each page request on a site and is used to calculate the visitor data, the session data and the campaign data for the website analysis reports. It is programmed to expire after 24 months.

_GID: This cookie is associated with Google Universal Analytics. It stores and updates a unique value for each page visited.

_GAT: This cookie is associated with Google Universal Analytics. It is used to restrict the flow of requests, which limits data collection on high traffic sites. It expires after 1 minute.

You can unsubscribe from Google Analytics at any time via the following link:
https://tools.google.com/dlpage/gaoptout

The statistical analysis has been configured so that it is strictly anonymous. Among other things, it helps us to identify which pages are visited most frequently and how long the visits last, and to understand the overall habits of people using our application. It also allows us to detect browsing problems on our site and to assess the effectiveness of our service offerings.

d) Advertising and social media cookies (third-party cookies)

Apart from Google Analytics mentioned above, our site may offer cookies from third parties, partners or advertisers. These include cookies relating to advertisements or to your interaction with your social media accounts.

Advertising cookies are used to display promotional offers and advertisements tailored to your browsing habits. The aim is to present you with offers and advertisements that are as relevant as possible.

To achieve this, these cookies display, in real time, content that is highly appropriate for your areas of interest, which are deduced from your recent browsing activity on one or more sites, in order to display offers and advertisements tailored to your choices.

In this way, third-party suppliers, including Google, can use cookies to display advertisements based on users’ previous visits to our website or to other pages. Through the use of advertising cookies, the advertisements presented to visitors are tailored to their browsing habits on our website and/or on other sites.

You can choose to deactivate personalised advertising within Google under Advertising settings.

You can deactivate third-party supplier cookies relating to personalised advertisements by visiting www.aboutads.info.

We may include computer applications from third parties on our website which allow you to share content from our site with other people or let other people know that you are visiting our site or what you think of the content of our site. This is the case for the “Share” and “Like” buttons from social media platforms such as Facebook, Twitter, Google, etc.

The third parties (social media) are notified of your visit to our site through their cookies. By storing their cookies on your workstation, these third parties can recognise you if you visit their site at a later date. The social media cookies (e.g. Facebook, Twitter, Pinterest, Instagram, YouTube) can be blocked or cleared in your browser options. We also offer you the option of rejecting these cookies when you visit our site (accepting third-party and statistical cookies).

For further information on how your personal data is used in relation to social media, and since the social media cookies are managed by the publisher of the social media site, we recommend that you read the confidentiality policies of the third-party social media platforms concerned.

Most of the cookies we use are session cookies. These cookies facilitate the operations carried out on our site during a browsing session. Your session begins when you open your internet browser screen and ends when you close it. Session cookies are temporary and are cleared as soon as you close your browser.

Other cookies used are permanent cookies. They remain on your hard disk for a predefined period, in principle for a maximum of 30 months, or until you clear them. If you have set up a personal account on one of our sites, the cookies relating to the choices you make when you use one of our comparison tools will be retained while your account is active and for 30 months after you close the account.

These cookies are activated each time you visit the website that placed the cookie (e.g. cookies placed by social media).

You can reject cookies when you are asked to accept them. You can also deactivate cookies and block their tracking activity by configuring your browser in the appropriate manner. In addition, you can at any time clear the cookies already installed on your computer or mobile device.

To adjust your browser settings to restrict cookies, here are the instructions for the most common web browsers:

For Internet Explorer

  • In Internet Explorer, choose the “Tools” menu, then “Internet Options”
  • Choose the “Privacy” tab
  • Under the “Privacy” tab, choose the desired level using the cursor (settings above ‘average’ deactivate cookies).
  • Click on “OK”.
  • For further information: Cookies – Internet Explorer

For Mozilla Firefox

  • In “Firefox”, choose the “Preferences” menu.
  • In the “Privacy and security” tab, choose the options that suit you.
  • Click on “OK”.
  • For further information: Cookies – Mozilla

For Google Chrome

  • Click on “Settings” at the top of your browser window.
  • Next, click on “Advanced settings”.
  • In the “Privacy” section, click on “Site settings”.
  • Click on “Cookies”.
  • You can then choose between: 
  • >> Activate cookies: next to “Blocked”, put the button in the activated position.
  • >> Deactivate cookies:  deactivate the option “Allow sites to store/read cookie data”.
  • For further information: Cookies – Google Chrome

For Safari

  • Click on “Safari” at the top of your browser window and choose the “Preferences” option.
  • Click on “Privacy”, then choose your preferences.
  • Click on “Save”.
  • For further information: Cookies – Safari

For Opera

  • Go to Settings, then “Preferences”.
  • Click on “Advanced”, then choose the “Cookies” tab.
  • Then choose your preferences.
  • Click on “OK”.

For further information on clearing or managing cookies, you can use your browser’s Help function. You can also find more information on cookies and how to clear or manage them by visiting http://www.allaboutcookies.org/. To use and clear cookies in mobile phone and tablet browsers, please refer to the manual for your device.

5. Additional information

If you have any questions or comments about cookies after reading this cookie statement, please contact us by email at info@wikipower.be or in writing at the following address:

WIKIPOWER S.R.L.

Jean-François Dusariez

Rue Natalis, 2
B – 4020 Liège
BE 0840 194 796
email: dpo@wikipower.be

6. Amendments

Energyprice.be® reserves the right to amend its cookie policy unilaterally in order to comply with the requirements of any applicable law. The amendments will be communicated on the website. Please visit this page from time to time to familiarise yourself with any new information.