You can find here a list of the most frequently asked questions about energy.
Thanks to the legislation of September 2012, every consumer living in Belgium has the possibility to switch from one supplier to another for free! There is only one rule: a 1 month resignation period must be respected. This period is used by the current supplier to end the contract of the leaving customer.
Nowadays, you have no obligation towards your current supplier since it is the new one that will take all the administrative steps for you (contact with your current supplier, with the DNO, transfer of your contract...).
You can switch from one supplier to another whenever you want, unless you respect the notice period mentionned in you contract (usually one month). To switch, you can contact us on 04/242.47.82 or call the concerned supplier who is going to furnish you once the notice period is over.
Yes, you are free to choose two different suppliers.
When you switch from one supplier to another, there is no risk of electricity and/or gas cut. as a matter of fact, your distribution system operator (DSO) will ensure that your current supplier furnish you energy until the new supplier takes everything on its own. You are thus sure to get energy, whatever happens.
Not at all. A meter change is not required. As a matter of fact, even if you choose another energy company (the one who delivers you electricity and/or gas), you are still connected to the same distribution network (the property of your distribution system operator or DSO).
In Belgium, there is three active actors in the energy market:
Besides, several official entities exist. They control and make the different actors of the market respect rules and standards:
In Belgium, the energy market liberalisation occured twice. It first enters in force in Flanders, on July 1, 2003. Then, on January 1, 2007, the energy market liberalisation occured in Wallonia and in the Brussels-capital region. This procedure is aimed to open to free competition the job of electricity and gas supplier. It means that every company with a supply licence has now the possibility to deliver gas and electricity in Belgium.
The liberalisation is an advantage for consumers since everybody may now choose the provider they want, which was previously not possible. If a family doesn't sign a contract with a specific supplier, the family is automatically provided by a "designated provider". In Flanders, it is usually Luminus or Engie-Electrabel and in Wallonia, Engie-Electrabel, Luminus or Essent.be.
The designated provider is the automatically assigned provider by the distribution system operator (DSO) to avoid any gas and/or electricity supply shortage. Now, thanks to the liberalisation, you are free to pick the provider you want and you are not restricted anymore to the designated provider.
No. To choose a provider is not mandatory since you will always be supplied by the designated provider (designated by your distribution system operator, DSO). It is important for you to know that you can, whenever you want, choose another provider and make a contract with that new provider. Nevertheless, keep in mind that you must respect a one month's notice period after the signature of the contract with your new provider.
The electricity price is divided in three parts:
The gas price is divided in three parts:
Green electricity is the electricity produced out of renewable energy sources (RES) such as sun, wind, water, sustainable biomass... Unlike fossil energy sources (oil, gas...) and fissile materials (nuclear), the RES are unlimited and do not generate waste during the electricity production process. However, to chosse a provider with a "100% green electricity" proposal makes you not certain that 100% of the electricity you will consume in the future is actually produced out of RES.
As mentionned by Test-Achats and Greenpeace: "According to the law, the provider has only to produce European documents – the "guarantees of origins" or GOs. These documents alows the provider to say that he delivers