Engie Electrabel

Engie Electrabel is the historical supplier or designated supplier of electricity and gas in Belgium. Its old name (Electrabel) dates from 1990 and the company is part of the Engie group (formerly GDF Suez) since 2003.

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Greenpeace  8/20
  • Brussels
  • Flanders
  • Wallonia
Description

Engie Electrabel, historical Belgian electricity supplier

Originally, Engie Electrabel was the result of the merger of three major Belgian energy companies (Intercom, Ebes and Unerg). For several years, the company has ensured the production, supply and distribution of electricity throughout Belgium. Since the early 2000s, the liberalization of the energy market forced Electrabel Engie to split its activities.

To do so, Engie Electrabel created a series of entities, run by the municipalities: intercommunal companies and more recently, DSOs. Their purpose? To ensure the distribution of electricity. During this transition, Electrabel integrated the French energy group Suez (to become GDF Suez).

On 24 April 2015, GDF Suez officially announced a change of name to “Engie”.

As a producer, Engie Electrabel is best known for its active role in the development of nuclear power plants. It is indeed Engie that operates the plants at Tihange and Doel.

Today the company is the largest producer and energy supplier in Belgium.

Means of communication and billing are up to the customer

Engie Electrabel gives its customers the opportunity to contact them via numerous channels. So, you can call by phone or use a live chat and communicate via e-mail. The latter is however not available to customers who have chosen the web-based “Fixonline” product that is no longer marketed. There are also three “Engie Electrabel Shops”, where an advisor is at your disposal to answer all your questions.

Most deals allow choosing the type of billing (by regular mail or e-mail) and payment preferences (bank transfer or direct debit). Please note that payment by Zoomit is also available. All these options can be easily managed through the e-services section and the customer space available on the Electrabel Engie website. This also allows you to make energy arrangements associated with moving house.

Discounts for new customers often apply to most contracts. These welcome promotions are very important but always limited in time. We invite you to always compare your electricity and/or gas rate once the promotion expires.

A closer look at different rates

Is Electrabel Engie the cheapest electricity supplier? And for gas? Only a price comparison will tell but what is for sure is that there are a great many Engie Electrabel products.

A lot of them are similar, but it is still possible to identify some major trends. Each product usually comes with a variable deal and a fixed deal.

Classic deals, green electricity...

Easy Fixe électricité and Easy Variable électricité are Engie Electrabel’s classic deal par excellence. This is also true for gas. As their names suggest, these two versions provide the choice between a fixed or a variable rate. Since 1 April 2016, consumers can also add these products to the “100% vert, 100% belge” (“100% green, 100% Belgian”) deals to support green electricity. So, you have the Easy Fixe ”100% vert, 100% belge” deal and the Easy Variable ”100% vert, 100% belge” deal.

This new green option has enabled Engie Electrabel to get rid of some products, such as the Green deal. When analysing the Green rate card, we note that the contribution to renewable energy had been removed while the kilowatt hour (kWh) price was higher than the Easy rate. In the end, in terms of price, Green products were therefore a few euros more expensive than their Easy equivalents. Engie Electrabel put forward this rate given its Green aspects, certifying 100% green and 100% Belgian electricity. Conversely, regarding gas, Green and Easy products were identical.

In addition, the ActiveGreen deal for electricity and gas has been removed too. It allowed freezing the price of energy for two years and included subscription to SMART services. Indeed, it had no place to be, with the new green options implemented by the electricity and gas supplier.

...Or accessible only online

Finally, the Fixonline deal, which was available until April 2016, has been replaced by another “online” product, Direct electricity (Direct option 100% verte, 100% belge) or Direct gaz. Designed to respond to an increasingly connected audience, Direct is a one-year variable rate contract for electricity and gas. It can be managed on the Internet, i.e., online customer contact (via chat or e-mail) and billing is by e-mail. Another feature here is that direct debit is required. Direct is currently the cheapest Engie Electrabel deal (excluding promotions).

Apart from this last product, Engie Electrabel always adds attractive promotions to its contracts for new customers. If you are not yet an Engie Electrabel customer, you can take advantage of promotions that can drastically reduce your energy bill for the first year. To be sure to enjoy the best energy rate once these promotions have expired, it is important to regularly make a comparison. This is to make sure you avoid any unpleasant surprises at the end of the year.

Additional Engie Electrabel services

To stand out from its competitors, Engie Electrabel offers a series of services related more or less directly to the energy sector. Below we review the different services and their benefits:

  1. A series of reductions applicable to the purchase of appliances such as boilers, heat pumps and domestic appliances (refrigerators, washing, machine etc.).
  2. Gamme Smart range consists essentially of two products: the SMART thermostat and the SMART ENERGYBOX. The former allows you to control the heating of your home remotely via a computer or a smartphone connected to the Internet. On the same principle, the latter allows you to control any device connected to a power outlet using an adapter. These products are available to everyone (Engie Electrabel customers and non-customers). The SMART platform is available for a fee. Access is free for some customers.
  3. Finally, Engie Electrabel provides two products for a fixed monthly fee. Home Maintenance offers an annual boiler service and Home Assistance allows two repairs per year of any electrical, sanitary or heating facility (24/7).

Engie Electrabel may interest you if:

  • You are not yet an Engie Electrabel customer (then eligible for promotions);
  • You like to have a choice of a large number of products;
  • You want a gas and electricity supplier that can bring you more than just supplying power.

For queries concerning rates or switching supplier: 02/319.56.65.

For queries concerning moving house: 02/319.56.65.

Contact Engie Electrabel

Bill, threatened disconnection, pre-paid meter:

  • Residential customer services: 078/35.33.33, open Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 1 pm.
  • Professional customer services: 078/78.20.20.

Engie Electrabel Shops:

  • Rue de l’Ange 70, 5000 Namur
  • Boulevard Simón Bolívar 34-3, 1000 Brussels
  • De Keyserlei 28, 2018 Anvers

Shops open from Monday to Saturday from 9 am to 5 pm.

Energy mix
  • Nuclear48,00
  • Geothermal energy44,00
  • Fossil fuel27,00
  • Wind turbine13,00
  • Cogeneration5,00
  • Biomass4,00
  • Unknown3,00
  • Water energy2,00
  • Solar0,00
  • Biogas0,00